Missed deadlines. Abandoned vendors. A codebase nobody wants to touch. We specialize in diagnosing exactly what went wrong, stabilizing what exists, and delivering what was promised — fast.
Most project failures follow recognizable patterns. If any of these resonate, you are in the right place.
Your agency or contractor went dark, delivered incomplete work, or left without documentation. You have a codebase and no one to own it.
Promises of "next sprint" have become months of delays. The original timeline is unrecognizable and stakeholder trust is eroding.
You have spent significantly more than planned and the delivered work does not match what was scoped. You need a path forward without doubling down blindly.
A deployment went wrong, a critical bug is live, or a migration failed. Revenue is at risk right now and you need someone who can act immediately.
The codebase has become so fragile that every change breaks something else. Development has effectively stopped because no one wants to touch it.
The original developer is gone, there is no documentation, and the system is a black box. You are flying blind on a live platform.
Every recovery engagement follows the same structured path. We do not guess — we diagnose before we prescribe.
Within 48 hours, we conduct a full technical audit of the existing codebase, infrastructure, and project documentation. We identify what is broken, what is salvageable, and what needs to be rebuilt. You get a written findings report — no vague opinions.
Based on the triage, we produce a prioritized recovery plan: what to fix first, what to rebuild, what to discard, and a realistic timeline with honest investment options. You choose the scope before we start.
We execute the recovery plan in structured sprints — stabilizing production first, then systematically resolving technical debt, completing unfinished features, and restoring confidence in the platform. Progress is visible every week.
Once the platform is stable and delivering, you choose: a full documented handover to your internal team, or a Managed Retainer to keep Sapphire Signal as your ongoing technical partner. Either way, you leave with documentation, tests, and a system you understand.
If it runs on the web, we have probably recovered it. Here are the scenarios we see most often.
Broken Shopify themes, failed Magento upgrades, corrupted product data, checkout flow failures, or a custom app that stopped working after a platform update.
Incomplete multi-tenant architectures, broken API layers, failing billing integrations, or a Laravel/Symfony codebase that has accumulated years of unmanaged technical debt.
Hacked WordPress installations, failed plugin updates, a custom theme built by a disappeared developer, or a WooCommerce store with broken inventory and order management.
A platform migration that went wrong mid-cutover — data loss, broken integrations, downtime that will not end, or a half-migrated system stuck between two platforms.
Corrupt MySQL databases, missing backups, runaway queries killing server performance, schema design that cannot support current load, or data pipelines that have silently been delivering wrong numbers.
A server that went down and nobody knows why, a CI/CD pipeline that broke a production release, AWS costs that exploded without explanation, or a deployment process so fragile it can only be run by one person.
Not every recovery is a five-alarm fire. Choose the tier that matches your situation — or start with a free triage call and we will recommend the right one.
$1,500 flat · 48-hour turnaround
A thorough technical audit of your codebase, infrastructure, and project state. You receive a written report covering what is broken, what is salvageable, risk areas, and a recommended path forward — with no obligation to continue.
$8,000–$25,000 · 3–8 weeks
We take ownership of the project and execute the recovery. Stabilize production, resolve critical bugs, complete unfinished features, and restore confidence in the platform. Fixed scope, transparent progress every week.
$25,000+ · Scoped after triage
When the existing codebase is beyond repair, we design and build a replacement — preserving your data and business logic while delivering a maintainable, documented platform your team can own going forward.
Still unsure? Reach out and we will be honest with you about whether we can help.
Talk to Us →For emergency situations — production down, active data loss, or business-critical breakage — we can begin triage within 24 hours. For standard recovery engagements, we typically start within 3–5 business days of signing.
This is one of the most common situations we step into. Our triage process is specifically designed for undocumented systems — we reverse-engineer the architecture, map all dependencies, and produce documentation as part of every recovery engagement.
Our deepest expertise is in LAMP-based stacks — PHP, MySQL, WordPress, Magento, Shopify, Laravel, and AWS. We also have experience with Node.js and Python backends. If your stack is outside this, we will tell you honestly during the triage call.
Often yes — with MySQL and most standard databases we can recover significant amounts of data from transaction logs, backups, and raw table files. The triage audit will tell you exactly what is recoverable before you commit to anything.
We work directly with what we have — your codebase, your server access, your documentation. We do not need the original developer to cooperate. Our goal is to get you independent from whoever created the problem.
No. Every recovery ends with full documentation, a working test suite, and a handover session for your team. You can continue with a Sapphire Signal retainer or take full ownership — your choice. We build for independence, not dependency.